Urban Lighting is dedicated to providing you with an outstanding purchasing experience with our dedicated customer service team, 100% price match guarantee, and free shipping on most orders.
If you have questions or need additional assistance with your order, please call customer service at 619.232.6064 or email us at firstname.lastname@example.org.
Frequently Asked Questions
Q. What forms of payment do you accept?
A. Urban Lighting Inc. accepts all major credit cards including, American Express, Discover, MasterCard and Visa. We also accept cash, checks and wire transfers. We require credit card authorization on all credit card transactions. Your credit details are not stored or kept on file. Urban Lighting is PCI-DSS certified.
Q. Do you charge sales tax?
A. We are required by law to collect California Sales tax if you pick up your order at our showroom or have it shipped directly to a California location. If we ship your order out of the State of California, we are generally not required to apply California Sales Tax, with the exception of a few states. For trade professionals with valid resale credentials, we can set up your sale for sales tax exemption. Please contact your lighting specialist for sales tax information.
Q. What is the lead time on products once I order?
A. Many of manufacturers produce and stock products in the United States. However, lead times vary by manufacturer. Please contact your lighting specialist for specific product details.
Q. What are my shipping costs?
A. Urban Lighting offers free shipping on most orders. Please contact your lighting specialist for more information. Free shipping for retail sales only.
Q. Where do my products ship from?
A. Products are typically shipped directly from the manufacturer’s factory or warehouse. In some instances, Urban Lighting will directly ship an order.
Q. Can we ship internationally?
A. All of our products are manufactured for use in the USA market. If your order requires shipping to Mexico, we require that you pick up the products at our showroom. We can also ship your order to your freight forwarder in the USA. Customer are responsible for all duties and charges for orders shipping to Canada and Mexico.
Q. Do we offer a trade or volume discount?
A. Urban Lighting offers a Trade Program for professionals in a related industry. Learn more about how to join the program. Submit your volume discount request to email@example.com. Volume discounts are reviewed and approved upon request.
Q. What if my shipment is damaged?
A. Inspect your packages immediately upon receipt. See our inspection recommendation guidelines. Contact us immediately at firstname.lastname@example.org to notify us of any damage. Damaged goods must be reported, in writing, with 24 hours of receipt of delivery. All claims MUST be addressed and reported within 5 days of receipt.
Q. What is your return policy?
A. Urban Lighting can accept returns on most products within 30 days of original purchase. See return policy guidelines for restrictions. Contact us immediately at email@example.com to process an exchange or return. Restocking fees may apply.
Q. Is my purchase covered by a warranty?
A. Most manufacturers offer a product warranty. Please consult your lighting specialist for complete warranty details prior to purchase.
Q. Do you have showroom parking?
A. Our showroom is located in the historic Gaslamp Quarter in Downtown San Diego. There is metered on-street parking and several parking lot structures within a short walk. Valet parking is also available. Parking can sometimes be difficult with an event at the stadium or convention center. Please don’t hesitate to give us a call prior to your visit and we can advise you of the current parking conditions.
Q. Do we install lighting?
A. Urban Lighting does not install lighting products. We highly recommend you have a licensed electrician install your lighting products. We can recommend several highly qualified licensed electricians in the Southern California area upon request.